- We recommend a full restoration for clocks with an unknown service history.
- Clock restoration work comes with a 2 year warranty.
- Watch restoration work comes with a 1 year warranty (Quartz) or 6 month warranty (mechanical).
- Most work will be finished in a chronological, “first in, first out” approach.
- Finished work will be sold after 90 days. The 90 days starts on the date of the first notification. This is to recover service costs.
- Estimated due dates are just that: an estimation. Quality workmanship takes time. Sometimes parts are back-ordered or difficult to find. Specialized, out of the ordinary services can also take extra time.
- Piece work is defined as a service involving partial restoration and has no warranty.
- Warranty is voided if the clock or watch has been tampered with by someone other than Carpenter Clock & Watch Repair staff. Boorish, unruly behavior by a customer will also void a warranty.
- Carpenter Clock and Watch Repair conducts itself by the “Code of Ethics” set forth by the American Watch and Clockmakers Institute.
- Items returned that are still under warranty go to the top of the chronological service list to be worked on next.
- Items sold (including gift certificates) go to the top of the chronological service list, if needed.
- No refunds on services, sales, or deposits. All sales are final.
- We reserve the right to refuse and rescind any services, contracts, offers, deals, or agreements.
- Carpenter Clock and Watch Repair gets the first offer on any items brought to the shop for purchase.
- Any complaints should be written down and taken to the owner only, not the staff.
- By signing the receipt or claim ticket, the customer agrees that they understand the foregoing policies.